CUSTOMER SERVICE

RETURNS

U.S. Orders:

If you are unhappy with your purchase for any reason, all items (except those marked FINAL SALE) may be returned for a full refund. In order to be eligible for return, all items must arrive back to us unworn, unwashed, undamaged, unused, and with all original tags attached. Your return shipment must be postmarked within 7 days of your receiving your order. Shipping is free both ways. We recommended getting a receipt from when you drop off your package.

FINAL SALE items are final and cannot be returned.

Our mailing address is:

Basicality
2271 Chestnut Street
San Francisco, CA 94123 Questions? Give us a call at 415-810-4137 or email us at hello@basicality.com.

International Orders: 

SHIPPING

United States:

We offer fast, FREE shipping (usually USPS Priority Shipping) on all US orders. Our shipping times are now faster than Amazon Prime. UPS 2nd Day (or similar shipper) services are available at $35 for up to 5lbs. We currently ship to all 50 of the United States. Orders placed before 12PM PDT Monday - Thursday will usually be shipped the same day. Orders placed Friday after noon PDT may be shipped the following Monday, but most weekend and Holiday orders are shipped the same day as well.

International Shipping:

We ship to the following countries: Argentina, Australia, Belgium, Belize, Canada, Cayman Islands, Chile, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Israel, Italy, Japan, Mexico, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Saudi Arabia, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, and the Virgin Islands. US Postal Service rates will be charged at time of checkout. Customers will be responsible for payment of duties upon receipt of their order.

ALL INTERNATIONAL ORDERS ARE FINAL SALE AND ARE NOT RETURNABLE.

 

U.S. Shipping Rates:

Standard Shipping* (1-3 Business Days) - FREE

*We typically use USPS Priority Shipping as our standard method.

Canada Shipping Rates:

Standard Shipping**  (4-10 Business Days)  Customers will be responsible for payment of duties upon receipt of their order.
**We typically use USPS Priority Mail International Shipping as our standard method.
International Shipping Rates (Except Canada):>US Postal Service (First Class International or Priority International) rates will be charged at time of checkout depending on destination, weight, and value. Customers will be responsible for payment of duties upon receipt of their order.

PRICE MATCHING

We want you to know you are always getting the best price at Basicality. If you see an item listed for an even lower price elsewhere, simply call us at or call (415) 810-4137 and tell us the details or email us at hello@basicality.com with a link to the item and the desired size/color and we'll do our best to beat it!

 

TAX

Orders being shipped to a California address will be charged CA sales tax (8.50%).  Any items being delivered out-of-state will be tax exempt.

 

 

Don't see the answer to your question? You can reach us by email at hello@basicality.com, by phone at (415) 810-4137, or through our contact form here.