CUSTOMER SERVICE


RETURNS

If you are unhappy with your purchase for any reason, all items may be returned for a full refund if postmarked within 14 days of receipt. We can only accept returns for items that arrive in original condition with all original tags attached. Any items stated as final sale are not eligible for return or exchange. Please use the FREE return label provided in your shipment and email us at hello@basicality.com that you are returning an item. We recommend that you get a receipt for your shipment to verify that you shipped the item.

All sale items are final sale and cannot be returned or exchanged for any reason. This does not apply to full price items purchased at a discount using a promo code - as long as the item is not listed as on sale, it can be returned as per our standard 14-day money back policy.

 

SHIPPING

We offer FREE standard shipping (usually USPS Priority Shipping) on all orders. Expedited services are available at an extra cost. We currently ship to anywhere in the continental US. Orders placed before 12PM PST Monday - Thursday will usually be shipped the same day. Orders placed Friday after noon PST will be shipped the following Monday. Our shipping offices are closed on weekends and Holidays. 

 

Rates:

Standard Shipping* (1-3 Business Days) - FREE

*We typically use USPS Priority Shipping as our standard method.

Expedited Shipping (UPS 2-Day) - $25

 

TAX

Orders being shipped to a California address will be charged CA sales tax (8.50%).  Any items being delivered out-of-state will be tax exempt.

 

PRICE MATCHING

We want you to know you are always getting the best price at Basicality. If you see an item listed for a lower price elsewhere, simply contact us at hello@basicality.com with a link to the item and the desired size/color and we'll do our best to match or beat it!

 

 

 

QUESTIONS? You can reach us by email at hello@basicality.com or through our contact form here.